.Practical information.

Planning your trip

Firstly you should book your hotel well in advance to get a good choice and (hopefully) a good price. Look at a map and by the time you decide where to stay, you'll already have a rough idea of Venice's geography. Although it may spoil the fun of a holiday to plan everything first, with Venice it's good to have a idea of what to expect. Read up on how to get around and tourist attractions and discount cards and decide your priorities - - maybe you'll want to buy a travelcard or tourist card on arrival, or even in advance. We'd also advise you read our page on how to behave in Venice - the city is often up in arms over tourists' behaviour, even threatening fines and arrests, and not all of their rules are obvious.

On this page we'll gather bits of practical information and advice that don't fit anywhere else on our site. Currently featured: postal services; currency; cashpoints; credit cards; chemists; mosquitoes; laundrettes.

Postal services

The Italian postal system can move surprisingly quickly - our record is a postcard sent from Venice which arrived in the UK two days later. Postage to the UK and the rest of Europe costs €0.65. Ask for "un francobollo per l'Inghilterra" / "due francobolli" ... etc. Don't forget to write the country (Inghilterra, Gran Bretagna, Stati Uniti etc.) You can buy stamps in most shops labelled as tabacchi. If you encounter the sort of shopkeeper who takes pleasure in refusing tourists, then head for the central Post Office by the Rialto, on Salizzada del Fontego dei Tedeschi. The queue at the kiosk for stamps isn't usually too long, you may get prettier stamps, and you'll have visited an interesting building into the bargain. The Fondaco dei Tedeschi was originally the base of German merchants; the present building was constructed at the beginning of the sixteenth century and was once decorated with frescoes by Titian and Giorgone. There are post boxes all around Venice (though never when you're looking for one!). Normally there are two slots, 'Per la città' and 'Per tutte le altre destinazioni' - all mail that is destined to leave Venice must go in the latter one. The last collection on weekdays is at noon. For later collections visit the Rialto Post Office or the branch on the waterfront at Piazzale Roma, where the last collection is at 2pm.

Post is transferred around the city on boats: if you (or your children) are intrigued by the practicalities of watery Venice, watch out for the 'Servizio Postale' boats travelling down the Grand Canal, moored alongside the central Post Office, or collecting post at noon (lie in wait by a post box, then follow the postman/woman).

Currency and coins

Italy's currency is the euro (pronounced ay-oo-ro), which is divided into 100 cents (centesimi). Locals complain that it has made life much more expensive since its introduction a few years ago. Maybe, but it's also much simpler to use than the nightmarishly-tiny lira, which forced tourists to cope with prices in thousands. Try to keep a range of small notes and a selection of coins in your wallet - shop staff have a resistance to giving change, and will often demand you give them ridiculous amounts of extra coins rather than simply do their job. Customer service here is not what foreigners are used to: staff are quite likely to be rude or simply throw up their hands and halt the transaction if you can't present them with denominations to their satisfaction.

Cashpoints

Cashpoints / ATMs can be found in strategic spots around Venice and outside most banks. They're called bancomat, and there's a choice of language menus. A standard UK 4-digit PIN works fine - if you have any doubts or you're from a country with a different format, consult your bank before travelling. You should also check your bank's policy on overseas transactions, as charges can be steep - for example £1.50 per transaction. The maximum you can withdraw is generally €250. When queuing for abancomat you're expected to stand some distance away from the customer using the machine.

Credit cards

Credit cards are accepted in Italy, though they are not used as widely as in other countries. Italians are not terribly trusting and prefer to pay in cash. Some small hotels or B&Bs, even in Venice, will insist you pay in cash - check with them before your departure time arrives. Sometimes shopkeepers have the cheek to ask for extra ID with a foreign credit card, despite the international logos of Mastercard/Visa/etc. We're not sure if this is a new law or just officiousness; in all our years in Rome we were only asked once, and we've never consented to show our passport. Increasingly you'll be asked to enter your 4-digit PIN (even the suspicous shopkeepers will accept this as an alternative to ID), sometimes you'll need to sign. In supermarkets the cashiers ask 'Bancomat o carta?', as Italian banks have some system of cashpoint/debit-style payment. You can explain 'carta', or just wait for them to stick your card in their machine, when it should be obvious to them.

Chemists

A chemist's shop is called a farmacia, and they're identified by green crosses. You'll need to ask for what you want over the counter, so it helps if you take a dictionary. If there is any product you're likely to need which you'd find difficult or embarrassing to explain, take an old packet to Italy with you, or write down the full name to show the pharmacist.

Mosquitoes

Venice's lagoon is infamous for its dreaded mosquitoes, zanzare. If you're prone to bites and visiting in summer take some insect repellent or a repelling device with you, or buy them in a local supermarket. All sorts of techniques are recommended for avoiding mosquito bites - taking vitamin tablets seems to help (apparently it's one of the B vitamins they don't like), although we're not sure about the green tea shower gel, and drinking tequila seems impractical. Pharmacists (see above) can supply some pretty powerful creams to treat bad bites (punture), although you can expect to pay at least €7.

Laundrettes

There are several laundrettes around Venice. We've used the self-service Speedy Wash laundrette on Rio Terà San Leonardo, near the San Marcuola vaporetto stop, which is efficiently impersonal, and open seven days a week (8am-10pm). A normal-sized wash costs €6 and takes 35 minutes, and tumble-driers cost €3 for 15 minutes. The machine takes coins and uncreased €5 and €10 notes. Instructions are provided in a range of languages including English. There's a drinks machine and an internet cafe next door to keep you happy during the wait.

Street salesmen and fake handbags

Never be tempted to buy from the illegal street salesmen who clog up the tourist streets with their shoddy counterfeit goods laid out on a cloth. They are breaking the law - watch them sprint if the police approach. And so are you - if you buy from these criminals you too are liable for a massive fine, running into thousands of euros.

when you are in venice

Important advice for tourists 

Venice is a city utterly over-run by tourists. Fair enough, money from tourism is crucial for the city. But Venice is also home to thousands of people going about their everyday business (and they're not all dependent on tourists for their livelihoods). So visitors should bear in mind that that is what they are - visitors - and make an effort to behave appropriately. 

Plaintive little pleas from the council are plastered around the tourist sights urging tourists to behave with decorum. There is even a new awareness-raising 'decorum week' with a parade of boats down the Grand Canal. And the threat of fines for picnickers and bare-chested men. We won't advise you not to drop litter; that goes without saying. But some local 'rules' of behaviour are less obvious so we've done our best to come up with some advice that will help you to give tourists a good name. 

Walk on the right 

This is the norm in Italy, and in several other countries too. Visitors from the UK, where we favour freestyle walking, can take a long time to tumble to this. In Venice, where the narrow lanes are thoroughfares used by all, tourists and busy locals, this is absolutely vital. You should keep to the right, always allowing room for others to pass (stick to single file if necessary). Keep to a brisk pace on busy paths. If you want to stop to look in a shop window or consult your map, pull in, removing yourself from the stream of traffic just as you would if you were driving. Spare a few moments to imagine what it must be like for those who have to take these tourist routes every day to get to their office or run urgent errands. 

Don't block bridges and don't picnic 

On a similar note, don't obstruct bridges. If you must stop on a narrow bridge (and in picturesque areas, it's hard not to), keep out of the way and don't cause a traffic jam. Do not sit on bridges to eat your lunch unless you want to infuriate hundreds of passers-by. Public picnicking, incidentally, is frowned on in general and in some areas it's banned. In 2007 the police threatened to fine people attempting to eat in public places around St. Mark's Square; we've seen picnickers being moved on. Try to find an out-of-the-way spot where you can sit decorously on a bench. 

Boat etiquette 

And next, be considerate on boats. Venice's ferries get very crowded. Boatmen will often urge passengers to move forwards ('avanti!') and to find space inside the boat. Tourists who hang around near the gangplanks will prevent other passengers from getting on and off, and will win themselves no friends. Don't be too worried about getting through the crowds when you reach your stop. Once your ferry has moved off from the preceding stop, head for the exit, uttering a firm 'permesso' when you need to pass someone. Take off your rucksack when you're on a boat. 

Dress decently 

This is necessary if you want to enter churches or monuments. Women and men should basically be covered from the collar-bone to the knee, or as near as possible. Shorts and bare shoulders will generally prevent you from entering religious sites, though a scarf or sarong can save the day. We've seen tourists with sleeveless tops turned away after queuing at St. Mark's. 

Don't dress for the seaside. If you're visiting the beaches at the Lido, by all means dress appropriately. But away from the sea, Italian men do not go bare-chested, and both men and women tend to cover themselves up more than the British or Americans. (Women often dress provocatively but not in a whole-expanse-of-skin way like Anglo-Saxons). Some Italian towns are so offended by tourists that they introduce by-laws banning bikinis and bare chests on the streets. Venice joined them in 2007: men - if you go bare-chested you will offend other people and you could get hit by a big fine. 

Be polite As we mention on other places on Italy Heaven, we think it's only good manners to learn a few phrases in Italian - at the very least, you should master 'please', 'thank you' and 'do you speak English?'.